FAQ

Frequently Asked Questions


Find below answer to the questions we are most frequently asked about carpet, upholstery, fire & water damage and home care.

What are the benefits of Professional Carpet Cleaning?

  • Helps prevent the spread of mold, germs, diseases and bacteria
  • Rids your carpet of dust mites and allergens 
  • Removes soil trapped in your carpet
  • Spot and stain removal
  • Helps to reduce carpet wear especially in high traffic areas
  • Restores your carpet fibers and appearance
  • Clean and fresh carpets
  • Extend your carpet life

What method do you use for carpet cleaning?

We use the hot water extraction method also known as steam cleaning. We pre-treat soiled areas and clean with a clear rinse. The powerful vacuuming system removes most of the moisture. This cleaning system is the most recommended system for carpet cleaning recommended by the carpet manufacturers.

Should I vacuum before my carpet cleaning?

Vacuuming your carpet is recommended. This helps lift the carpet fiber and remove loose soil ensuring a better cleaning.

Do you move furniture?

Yes! Clean Plus will move your furniture free of charge and will replace it with either foam blocks or plastic tabs as needed. We ask that you remove the small items on top of your furniture. We move most furniture. There are a few items we cannot move such as china cabinets, pianos, pool tables etc.

How long before my carpet will be dry?

Carpet drying depends on many factors such as humidity, temperature and air movement. It can take anywhere from 6 hours to 24 hours for your carpets to dry. Using fans, dehumidifiers, air conditioners and heat can help speed up the drying process. Please leave the protective tabs under your furniture until it’s completely dry, this protects your furniture and your carpet from staining. You may walk on your carpet if needed. Be careful when walking on your damp carpet when you walk onto an area without carpet to avoid slipping.

Is this true that my carpets will re-soil faster after I have them cleaned?

Residue left in carpets will cause re-soiling. We pre-treat and clean with a clear water rinse at high temperature and high vacuum pressure which removes all residue. Your carpets will be clean without residue.

Can you guarantee that you will remove all the spots and stains from my carpet?

We cannot guarantee that all spots or stains can be removed from your carpet. There are some items that will permanently stain carpet. We will treat all the spots and stains with the appropriate stain removal product.

How often should I have my carpets cleaned?

Manufacturers recommend carpets to be cleaned every 12-24 months depending on traffic and usage. The number of pets or number of children in a household can affect how often you should clean your carpets.

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